We know this is a frustrating experience and ask for your patience and understanding while we review your case.
Please follow this link to file a Checkout fine dispute.
Please include the following information:
- Your Name
- Student ID Number
- Checkout number you are disputing
- A description of why you are disputing this fine
What happens next:
- We will review your case and reach out to you within 5 business days
In the mean time:
- If you need to clear your account to make additional reservations or checkouts you can pay your fine in full. Once the dispute has been reviewed you can be refunded.
- Please re-familiarize your self with the Grad Lab's policies, Terms and Conditions and the Student Replacement Policy.
Thank you in advance for your patience and understanding while we resolve this matter